COVID-19 – Our Commitment to Safe Travel Last Updated October 13, 2020
Our Safe Travel Team….
Our Safe Travel Teams brings together decades of student travel experience to collaborate and create new safety protocols associated with COVID-19. Our team will assess the safety of each destination, monitor all safety protocols with each vendor, create training and safety plans that will adhere to the CDC and WHO, and local health department guidelines, and closely monitor the evolving guidelines associated with the travel. We will continually update and modify our safety protocols with the latest information
Student Adventures Commitment To Our Travelers
Student Adventures will have a team at your side during your travel experience. Should a participant become diagnosed with COVID-19, we will secure care, arrange transportation home, and cover additional costs associated with quarantine mandates.
Here are some answers to questions we have been asked:
For the health and safety of our staff, we will be operating with limited in-office staff for the foreseeable future. If you are a participant with questions, please email us at firstname.lastname@example.org as many of our staff will be responding to emails remotely. If you are a teacher/sponsor and have questions about your trip, please contact your Tour Consultant directly. We appreciate your patience as we navigate through this difficult situation.
Student Adventures will have disposable masks accessible for all trip participants and staff. Each trip sponsor will be asked to follow your school’s local, state along with national guidelines regarding the mandatory mask regulations. Student Adventures will continually monitor CDC and WHO recommendations and communicate all updates, changes, or important information to the Trip Sponsor. Any necessary information will be communicated prior to travel by the Trip Sponsor or by using our TripChat* communication system. Each Trip Participant will be notified during travel by their Student Adventures Tour Director so that each participant is up to date on any mandates while traveling.
As of today, any trip scheduled to depart after December 31 is set to proceed as originally scheduled. Student Adventures recognizes that circumstances could change. If your school or Government Agencies require that the trip not proceed as scheduled, we will communicate any changes as soon as possible.
The Student Adventure Sales Team is currently working with the Trip Sponsor on any school that has a travel restriction. This will be handled on a case-by-case basis to adjust plans for future travel. Should the CDC recommend avoiding nonessential travel to a destination, alternative itineraries have been created, and the tour destination or date will be moved.
We know travel looks a little different these days, but rest assured that we’re here for you every step of the way. Throughout your journey, we’re putting safety and cleanliness at the forefront of your travel experience. Each airline we work with has slightly different processes and protocols to respond to COVID-19. We recommend you check the website of your airline for the most up-to-date information.
Additionally, food service on the plane is either not available or pre-packaged, and so we recommend packing a meal and snacks, particularly if you are flying around a mealtime.
If a student or adult becomes ill with symptoms of COVID-19 while on the trip, we will immediately move the participant to an isolated location to rest and avoid spreading germs.
We would immediately contact the participants family to coordinate a plan, facilitate transportation back to the hotel or urgent care/hospital, make arrangements for the family to meet the sick participant, and provide guidance to the group to reduce additional exposure
If a person is feeling ill, it is essential not to wait until an
individual is very sick to seek advice and help. COVID-19 is an influenza-like
illness. Like the flu, most people who contract COVID-19 will only need
rest and over the counter medications to recover fully. However, immediate care
will assist in avoiding unlikely situations of a person becoming so sick that
hospitalization is needed.
Any participant traveling on a Student Adventures trip that is diagnosed with COVID-19, you will have our entire team at your side to assist you in securing care, arranging transportation home, and covering costs associated with being quarantine
For the time being, we will ask each Trip Sponsor to follow the guidelines of their school district. We will recommend that the group take temperature checks each morning to ensure that all participants are feeling well. You may also encounter temperature checks at the airport, restaurants, attractions, and museums prior to entry.
The primary focus of any student tour is the educational experience; we will work with each trip sponsor to adjust the itinerary and create an alternate tour that will align with the school’s curriculum. Our staff has experience and knowledge in many different cities, and we are prepared to work tirelessly to provide the same great experience that our groups have come to expect from Student Adventures.
We follow the guidelines set for by the CDC https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html and we have implemented additional training for our Tour Directors, and other staff to encourage best hygiene practices. These best practices include frequent hand washes and refraining from the unnecessary touching of surfaces or people. We will continue to follow any developments and reconsider itineraries to avoid any additional areas of concern.
We are working with the Motor Coach companies to ensure they disinfect buses: The CDC recommends cleaning and disinfecting surfaces to help prevent the spread of COVID-19 and other viral respiratory illnesses. A mixture of bleach and water sprayed onto surfaces will kill germs, including COVID-19. We are asking that each motorcoach company implement daily disinfecting of buses between routes until further notice.
If you chose to cancel your child’s trip and the trip is still traveling, then your refund will be based on the coverage you selected when you registered for the trip. If you purchased Cancellation Super Protection (CSP), you would receive a refund based on the terms and conditions set forth under the CSP program. Please refer to the CSP terms and conditions. If you elected not to purchase CSP, the standard refund policy would apply.
Rescheduled trip due to COVID-19 will have a revised policy. Should your trip be rescheduled due to COVID-19 restrictions, the cancellation dates and amounts vary from our Standard Cancellation Protector as the dates of the new trip do not align. Please refer to the revised policy by logging into your account and clicking on View Terms and Conditions tab
If your school has elected to cancel the whole trip and will not be rescheduling. Student Adventures will work closely with our vendors to maximize the amount of funds available to refund each passenger.
The CDC has released a list of preventative measures anyone can take to avoid contracting and spreading illness:
Wash your hands often with soap and water for at least 20 seconds. Use alcohol-based sanitizer that contains at least 60% alcohol if soap and water are not available.
Avoid touching eyes, nose and mouth with unwashed hands
Avoid contact with people who are sick.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces.
Emergency Contact Number: Our Student Adventures emergency staff are available 24 hours a day to assist you with any emergency while traveling on one of our trips. Please call this number if you are currently traveling on a trip with Student Adventures and need assistance. Toll-Free 877-873-8419
Thank you for the work your company has done keeping us up to date with our DC trip. Unfortunately, our class did decide to cancel due to COVID. Also, thank you for working so quickly on our refund. I received the notification emails this morning. I wish Student Adventures all the best through this unprecedented time.