Frequently Asked Questions regarding Coronavirus Last Updated September 17, 2020
For the health and safety of our staff, we will be operating with limited in-office staff for the foreseeable future. If you are a participant with questions, please email us at firstname.lastname@example.org as many of our staff will be responding to emails remotely. If you are a teacher/sponsor and have questions about your trip, please contact your Tour Consultant directly. We appreciate your patience as we navigate through this difficult situation.
The Student Adventures operational team has been following the spread of the Coronavirus, also known as COVID-19. To date, the World Health Organization (WHO), the U.S. Department of State, and the Centers for Disease Control and Prevention (CDC) have recommended against travel to mainland China, South Korea, Iran, and most of Europe. We are monitoring and following the travel recommendations set forth by the CDC and WHO along with the U.S Department of State.
Here are some answers to questions we have been asked:
Though the CDC has not advised against domestic travel, we are proactively working with all of our trip sponsors to postpone all trips through August 31, 2020. If any changes are made to the dates you will be traveling, your sponsor will communicate these with you. We are committed to student safety and will not take anyone to a location that is not deemed safe for travel. As new information becomes available, we will not hesitate to make changes, if needed.
As of today, any trips after August 31 are set to proceed as originally scheduled. Student Adventures recognizes, however, that circumstances are changing rapidly. If your school – or Government guidelines – require that the trip not proceed as scheduled, we will communicate any changes as soon as possible.
We are working with schools where the school administration or the school board has put restrictions on travel on a case-by-case basis to adjust plans for future travel. Should the CDC recommend avoiding nonessential travel to a destination, alternative itineraries have been created, and the tour destination or date will be moved.
The primary focus of any student tour is the educational experience; we will work with each trip sponsor to adjust the itinerary and create an alternate tour that will align with the school’s curriculum. Our staff has experience and knowledge in many different cities, and we are prepared to work tirelessly to provide the same great experience that our groups have come to expect from Student Adventures.
We follow the guidelines set for by the CDC https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html and we have implemented additional training for our Tour Directors, and other staff to encourage best hygiene practices. These best practices include frequent hand washes and refraining from the unnecessary touching of surfaces or people. We will continue to follow any developments and reconsider itineraries to avoid any additional areas of concern.
We are working with the Motor Coach companies to ensure they disinfect buses: The CDC recommends cleaning and disinfecting surfaces to help prevent the spread of COVID-19 and other viral respiratory illnesses. A mixture of bleach and water sprayed onto surfaces will kill germs, including COVID-19. We are asking that each motorcoach company implement daily disinfecting of buses between routes until further notice.
If you chose to cancel your child’s trip and the trip is still traveling, then your refund will be based on the coverage you selected when you registered for the trip. If you purchased Cancellation Super Protection (CSP), you would receive a refund based on the terms and conditions set forth under the CSP program. Please refer to the CSP terms and conditions. If you elected not to purchase CSP, the standard refund policy would apply.
Rescheduled trip due to COVID-19 will have a revised policy. Should your trip be rescheduled due to COVID-19 restrictions, the cancellation dates and amounts vary from our Standard Cancellation Protector as the dates of the new trip do not align. Please refer to the revised policy by logging into your account and clicking on View Terms and Conditions tab
If your school has elected to cancel the whole trip and will not be rescheduling. Student Adventures will work closely with our vendors to maximize the amount of funds available to refund each passenger.
The CDC has released a list of preventative measures anyone can take to avoid contracting and spreading illness:
Wash your hands often with soap and water for at least 20 seconds. Use alcohol-based sanitizer that contains at least 60% alcohol if soap and water are not available.
Avoid touching eyes, nose and mouth with unwashed hands
Avoid contact with people who are sick.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces.
If a student or adult becomes ill while on the trip, we encourage the participant to rest and avoid spreading germs. If necessary, medical treatment will be sought at either an urgent care or local Hospital.
If a person is feeling ill, it is essential not to wait until an individual is very sick to seek advice and help. COVID-19 is an influenza-like illness. Like the flu, most people who contract COVID-19 will only need rest and over the counter medications to recover fully. However, immediate care will assist in avoiding unlikely situations of a person becoming so sick that hospitalization is needed.
Governors declare a state of emergency in order to simply prepare. Primarily, these declarations are aimed at freeing up money and other resources for emergency management. Public officials routinely make these declarations in advance of perceived disasters, such as hurricanes and snowstorms, to ensure that money has already flowed to localities so that they can prepare for the situation to worsen. These announcements also remove some of the red tape involved in hiring contractors and using state funds, so that local governments can purchase supplies and hire workers to aid in their response to the coronavirus or any other disaster. In some cases, it can also activate the state’s National Guard to aid in a disaster response.