All payments are non-refundable when made without purchasing Cancellation Super Protector or meeting standard Cancellation Protector terms as detailed below:

Cancellation Super Protector (CSP): (Available for a small fee)

With the purchase of CSP, participants may cancel for any reason, any time prior to departure and receive a full refund less the cost of the protection and any Non-Refundable fees listed below. 

The CSP does not make refunds in the event the entire trip is canceled as a result of or following an
act of God, war (whether declared or not), terrorism, or civil unrest. The Standard Group cancellation
policy will apply (see full terms and conditions).

Non-Refundable Fees: The non-refundable fees include the cost of the CSP, bank NSF Fees, Late Payment fees, phoned in payments, fees for Auto-Pay declined credit card or electronic checks, and Trip Add-ons(shirts, photos, sweatshirts)

This protection excludes non-refundable airfare or tickets if purchased on your behalf.

Standard Cancellation Protector: (Included at no charge)

This policy is for every participant who travels with Student Adventures and chooses not to purchase the Cancellation Super Protector (CSP). You may (in writing) cancel your reservation and receive a full refund within five days following your initial payment. Beyond the five-day grace period, if you, the school, Trip Sponsor, or school administration cancels your reservation for any reason, Student Adventures will base your refund from the schedule below:

Rescheduled trip due to COVID-19 will have a revised policy. 
Should your trip be rescheduled due to COVID-19 restrictions, the cancellation dates and amounts vary from our Standard Cancellation Protector as the dates of the new trip do not align. Please refer to the revised policy by logging into your account and clicking on View Terms and Conditions tab.

Please Note: Student Adventures will make vendor payments on your behalf to secure the best pricing and availability for items like airfare and show tickets. Non-refundable vendor payments are typically made soon after your initial deposit is made. Some vendors, such as hotels, may charge penalties for cancellation within 120 days of departure. Each vendor has different polices.

Each student is given a lanyard to wear during the tour. This tag has a 24-hour emergency number on it and is answered 24 hours a day, 7 days a week by a Student Adventures employee who is trained to deal with any situation that may arise. Student Adventures will communicate with the Tour Director to coordinate the best care possible. Remember, emergency medical health coverage is provided and will provide up to $3000 per incident.

For additional peace of mind, Student Adventures updates and trains all employees annually on the most recent crisis management plans. Feel free to request a copy of this crisis plan from your Tour Consultant.

If you have downloaded the Your Trip App, the nearest care centers will be listed with address and phone information. If you did not download the App, and we highly recommend you do or you can ask your Tour Director for this information.

You will find Emergency Information, including contact information of Tour Directors, Student Adventures 24/7 Help Desk, Care Centers, What to do in case of Emergency, etc. under Your Trip App. Again, if you did not download this App, it is highly recommended you do. If you do not have a Smart Phone, this information can be provided to you by Student Adventures.

The Student Adventures operational team has been following the spread of the coronavirus known as COVID-19. At this time, the World Health Organization (WHO), the U.S. Department of State and the Centers for Disease Control and Prevention (CDC) have recommended against travel to mainland China, South Korea, Italy, and Iran. We are monitoring and following the travel recommendations set forth by the CDC and WHO along with the U.S Department of State. 

At this time, all Student Adventure tours within the United Sates and Canada will proceed as scheduled. Though the media coverage can seem frightening, the CDC has advised that the immediate health risk to the general American public is low. The safety and security of our participants is our top priority, we will not allow travel if a student’s safety is compromised.

In the meantime, the CDC has released a list of preventative measures anyone can take to avoid contracting and spreading illness:

  1. Wash your hands often with soap and water for at least 20 seconds. Use alcohol-based sanitizer that contains at least 60% alcohol if soap and water are not available. 
  2. Avoid touching your eyes, nose and mouth with unwashed hands
  3. Avoid contact with people who are sick.
  4. Stay home when you are sick.
  5. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  6. Clean and disinfect frequently touched objects and surfaces.

Center for Disease Control and Prevention Travel Link: 

https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

Frequently Asked Questions regarding Coronavirus
Last Updated March 24, 2020

Student Adventures will be honoring the shelter in place order set forth by Governor Gretchen Whitmer on Monday, March 23rd.  Our offices will be closed until further notice.  If you are a participant calling, please email us at info@studentadventures.org with any questions as we will be checking emails from our home offices.  If you are a teacher/sponsor and have questions about your trip, please contact your tour director directly.  We appreciate your patience as we navigate through this difficult situation.

The Student Adventures operational team has been following the spread of the Coronavirus, also known as COVID-19. To date, the World Health Organization (WHO), the U.S. Department of State, and the Centers for Disease Control and Prevention (CDC) have recommended against travel to mainland China, South Korea, Iran, and most of Europe. We are monitoring and following the travel recommendations set forth by the CDC and WHO along with the U.S Department of State.

Here are some answers to questions we have been asked:

Though the CDC has not advised against domestic travel, we are proactively working with all of our trip sponsors to postpone most trips through April 30. We are working with trip sponsors to communicate these changes directly, as we are handling each on a case-by-case basis. We are committed to student safety and will not take anyone to a location that is not deemed safe for travel. As new information becomes available, we will not hesitate to make changes, if needed.

As of today, any trips after April 30 are set to proceed as originally scheduled. Student Adventures recognizes, however, that circumstances are changing rapidly. If your school – or Government guidelines – require that the trip not proceed as scheduled, we will communicate any changes as soon as possible.

We are working with schools where the school administration or the school board has put restrictions on travel on a case-by-case basis to adjust plans for future travel. Should the CDC recommend avoiding nonessential travel to a destination, alternative itineraries have been created, and the tour destination or date will be moved.

The primary focus of any student tour is the educational experience; we will work with each trip sponsor to adjust the itinerary and create an alternate tour that will align with the school’s curriculum. Our staff has experience and knowledge in many different cities, and we are prepared to work tirelessly to provide the same great experience that our groups have come to expect from Student Adventures.

We follow the guidelines set for by the CDC https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html and we have implemented additional training for our Tour Directors, and other staff to encourage best hygiene practices. These best practices include frequent hand washes and refraining from the unnecessary touching of surfaces or people. We will continue to follow any developments and reconsider itineraries to avoid any additional areas of concern.

We are working with the Motor Coach companies to ensure they disinfect buses: The CDC recommends cleaning and disinfecting surfaces to help prevent the spread of COVID-19 and other viral respiratory illnesses. A mixture of bleach and water sprayed onto surfaces will kill germs, including COVID-19. We are asking that each motorcoach company implement daily disinfecting of buses between routes until further notice.

If you chose to cancel your child’s trip and the trip is still traveling, then your refund will be based on the coverage you selected when you registered for the trip. If you purchased Cancellation Super Protection (CSP), you would receive a refund based on the terms and conditions set forth under the CSP program. Please refer to the CSP terms and conditions. If you elected not to purchase CSP, the standard refund policy would apply.

If your school elects to cancel the current trip but reschedules for a later date, you will have the option of canceling or register for the new trip. If you chose to cancel your child’s trip, you would receive a refund based on the cancellation policy selected at the time of registration.

If your school has elected to cancel the whole trip and will not be rescheduling, Student Adventures will work closely with our vendors to maximize the amount of funds available to refund each passenger.

The CDC has released a list of preventative measures anyone can take to avoid contracting and spreading illness:

  1. Wash your hands often with soap and water for at least 20 seconds. Use alcohol-based sanitizer that contains at least 60% alcohol if soap and water are not available. 
  2. Avoid touching eyes, nose and mouth with unwashed hands
  3. Avoid contact with people who are sick.
  4. Stay home when you are sick.
  5. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  6. Clean and disinfect frequently touched objects and surfaces.

If a student or adult becomes ill while on the trip, we encourage the participant to rest and avoid spreading germs. If necessary, medical treatment will be sought at either an urgent care or local Hospital.

If a person is feeling ill, it is essential not to wait until an individual is very sick to seek advice and help. COVID-19 is an influenza-like illness. Like the flu, most people who contract COVID-19 will only need rest and over the counter medications to recover fully. However, immediate care will assist in avoiding unlikely situations of a person becoming so sick that hospitalization is needed.

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Student Adventures makes a school trip painless!  Thanks for everything!

- Dinah McKinney, National Heritage Academy, Detroit Merit

Thanks again Scott!

- St. John/Our Shepherd

Coronavirus Information

The Student Adventures operational team has been following the spread of the coronavirus known as COVID-19.

Get the latest updates

View the Coronavirus FAQ