All payments are non-refundable when made without purchasing Cancellation Super Protector or meeting standard Cancellation Protector terms as detailed below:
Cancellation Super Protector (CSP): (Available for a small fee)
With the purchase of CSP, participants may cancel for any reason, any time prior to departure and receive a full refund less the cost of the protection and any Non-Refundable fees listed below.
The CSP does not make refunds in the event the entire trip is canceled as a result of or following an act of God, war (whether declared or not), terrorism, or civil unrest. The Standard Group cancellation policy will apply (see full terms and conditions).
Non-Refundable Fees: The non-refundable fees include the cost of the CSP, bank NSF Fees, Late Payment fees, phoned in payments, fees for Auto-Pay declined credit card or electronic checks, and Trip Add-ons(shirts, photos, sweatshirts)
This protection excludes non-refundable airfare or tickets if purchased on your behalf.
Standard Cancellation Protector: (Included at no charge)
This policy is for every participant who travels with Student Adventures and chooses not to purchase the Cancellation Super Protector (CSP). You may (in writing) cancel your reservation and receive a full refund within five days following your initial payment. Beyond the five-day grace period, if you, the school, Trip Sponsor, or school administration cancels your reservation for any reason, Student Adventures will base your refund from the schedule below:
Rescheduled trip due to COVID-19 will have a revised policy. Should your trip be rescheduled due to COVID-19 restrictions, the cancellation dates and amounts vary from our Standard Cancellation Protector as the dates of the new trip do not align. Please refer to the revised policy by logging into your account and clicking on View Terms and Conditions tab.
Please Note: Student Adventures will make vendor payments on your behalf to secure the best pricing and availability for items like airfare and show tickets. Non-refundable vendor payments are typically made soon after your initial deposit is made. Some vendors, such as hotels, may charge penalties for cancellation within 120 days of departure. Each vendor has different polices.
Each student is given a lanyard to wear during the tour. This tag has a 24-hour emergency number on it and is answered 24 hours a day, 7 days a week by a Student Adventures employee who is trained to deal with any situation that may arise. Student Adventures will communicate with the Tour Director to coordinate the best care possible. Remember, emergency medical health coverage is provided and will provide up to $3000 per incident.
For additional peace of mind, Student Adventures updates and trains all employees annually on the most recent crisis management plans. Feel free to request a copy of this crisis plan from your Tour Consultant.
If you have downloaded the Your Trip App, the nearest care centers will be listed with address and phone information. If you did not download the App, and we highly recommend you do or you can ask your Tour Director for this information.
You will find Emergency Information, including contact information of Tour Directors, Student Adventures 24/7 Help Desk, Care Centers, What to do in case of Emergency, etc. under Your Trip App. Again, if you did not download this App, it is highly recommended you do. If you do not have a Smart Phone, this information can be provided to you by Student Adventures.
The Student Adventures operational team has been following the spread of the coronavirus known as COVID-19. At this time, the World Health Organization (WHO), the U.S. Department of State and the Centers for Disease Control and Prevention (CDC) have recommended against travel to mainland China, South Korea, Italy, and Iran. We are monitoring and following the travel recommendations set forth by the CDC and WHO along with the U.S Department of State.
At this time, all Student Adventure tours within the United Sates and Canada will proceed as scheduled. Though the media coverage can seem frightening, the CDC has advised that the immediate health risk to the general American public is low. The safety and security of our participants is our top priority, we will not allow travel if a student’s safety is compromised.
In the meantime, the CDC has released a list of preventative measures anyone can take to avoid contracting and spreading illness:
Wash your hands often with soap and water for at least 20 seconds. Use alcohol-based sanitizer that contains at least 60% alcohol if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands
Avoid contact with people who are sick.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces.
Center for Disease Control and Prevention Travel Link:
Student Adventures makes a school trip painless! Thanks for everything!
- Dinah McKinney, National Heritage Academy, Detroit Merit
Thanks again Scott!
- St. John/Our Shepherd
For the health and safety of our staff, we will be operating with limited in-office staff for the foreseeable future. Our offices will be closed until September 1, 2020. If you are a participant with questions, please email us at firstname.lastname@example.org as we will be responding to emails from our home offices. If you are a teacher/sponsor and have questions about your trip, please contact your Tour Consultant directly. We appreciate your patience as we navigate through this difficult situation.