Our Safe Travel Team brings together decades of student travel experience to collaborate and create new safety protocols associated with COVID-19. Our team will assess the safety of each destination, monitor all safety protocols with each vendor, create training and safety plans that will adhere to the CDC and WHO, and local health department guidelines, and closely monitor the evolving guidelines associated with the travel. We will continually update and modify our safety protocols with the latest information.
Student Adventures Commitment to our travelers
Student Adventures will have a team at your side during your travel experience. If a participant becomes ill and is unable to continue traveling with the group, we will work with parents to help make arrangements for picking up their child.
The CDC has released a list of preventative measures anyone can take to avoid contracting and spreading illness:
Wash your hands often with soap and water for at least 20 seconds. Use alcohol-based sanitizer that contains at least 60% alcohol if soap and water are not available.
Avoid touching your eyes, nose, and mouth with unwashed hands
Avoid contact with people who are sick.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces.
Center for Disease Control and Prevention Travel Link:
All payments are non-refundable when made without purchasing Cancellation Super Protector or meeting standard Cancellation Protector terms as detailed below:
Cancellation Super Protector (CSP): (Available for a small fee)
With the purchase of CSP, participants may cancel for any reason, any time prior to departure and receive a full refund less the cost of the protection and any Non-Refundable fees listed below.
Non-Refundable Fees: The non-refundable fees include the cost of the CSP, bank NSF fees, late payment fees, phoned in payments, fees for auto-pay declined credit card or electronic checks, and trip add-ons(shirts, photos, sweatshirts)
This protection excludes non-refundable airfare, park admission tickets, theater tickets, dinner cruises, or dinner theaters if purchased on your behalf.
Standard Cancellation Protector: (Included at no charge)
This policy is for every participant who travels with Student Adventures and chooses not to purchase the Cancellation Super Protector (CSP). You may (in writing) cancel your reservation and receive a full refund within five days following your initial payment. Beyond the five-day grace period, if you, the school, trip sponsor, or school administration cancels your reservation for any reason, Student Adventures will base your refund from the schedule below:
Please Note: Student Adventures will make vendor payments on your behalf to secure the best pricing and availability for items like airfare and show tickets. Non-refundable vendor payments are typically made soon after your initial deposit is made. Some vendors, such as hotels, may charge penalties for cancellation within 120 days of departure. Each vendor has different polices.
Each student is given a lanyard to wear during the tour. This tag has a 24-hour emergency number (877-873-8419) on it and is answered 24 hours a day, 7 days a week by a Student Adventures employee who is trained to deal with any situation that may arise. Student Adventures will communicate with the Tour Director to coordinate the best care possible. Remember, emergency medical health coverage is provided and will provide up to $3000 per incident.
For additional peace of mind, Student Adventures updates and trains all employees annually on the most recent crisis management plans. Feel free to request a copy of this crisis plan from your Tour Consultant.
If you have downloaded the Your Trip App, the nearest care centers will be listed with address and phone information. If you did not download the App, and we highly recommend you do or you can ask your Tour Director for this information.
Emergency Contact Number: Our Student Adventures emergency staff are available 24 hours a day to assist you with any emergency while traveling on one of our trips. Please call this number if you are currently traveling on a trip with Student Adventures and need assistance. Toll-Free 877-873-8419
Thank you for the work your company has done keeping us up to date with our DC trip. Unfortunately, our class did decide to cancel due to COVID. Also, thank you for working so quickly on our refund. I received the notification emails this morning. I wish Student Adventures all the best through this unprecedented time.
– Beth P, Parent from a canceled trip
I want to thank everyone at Student Adventures for how you handled our school’s DC trip cancelation from the COVID-19 pandemic. Brian was always available to answer our questions about rescheduling or cancelling the trip. It was such a huge deal for the district and our parents, to have all the refunds quickly processed directly, to each parent. When we are ready to travel, you will be the only company I will use. Best of luck and looking forward to traveling again!